One of our main goals when running ads for any new client or business is to build a qualified pool to use for retargeting ads.
These audiences are valuable and can help keep the lights on, so to speak, while you’re taking the time to find new customers.
So, we’ll focus on TikTok retargeting tips for this post.
Running ad campaigns is fun; but have you tried a retargeting campaign?
If you’ve run retargeting ads on other platforms, you probably know the process…
…gather your audience, retarget based on their activity, see more conversions (and lower costs per result).
The idea is the same behind retargeting ads on any platform, but TikTok has its own specifics and processes that you should follow.
That’s what we’ll cover in today’s post – some effective TikTok retargeting tips.
If you’d like to learn how to create a Facebook retargeting strategy, read this post we made recently walking you through the entire process.
Let’s get into it!
- You can create a Custom Audience using: website traffic, customer file, engagement. app activity, lead generation
- Engagement audiences are built off of TikTok users’ engagement with previous ads you’ve run, and your organic posts.
- Run your ad to the cold targeting and use engagement for a follow-up ad that vies a closer look or provides more detail.
Why Retargeting Ads?
Retargeting ads are some of the best ads to run because you’re showing your ad to someone who has already expressed interest in your:
- product, or
…in some way.
These people are more likely to buy from you, follow you, or take the action you’re requesting.
These people already know your business (at least a little), so you’re not using cold targeting (interests, demographics) or lookalike audiences.
But before you can run retargeting ads, you have to set up custom audiences. Let’s look at how to do that.
By the way, if you are a newbie in using TikTok ads, here’s our post on TikTok ads for beginners that you can read next.
TikTok Retargeting Tips: Ads Require Custom Audiences
Before you can retarget ads, you need a custom audience.
These audiences can be created in a few different ways using different data. They also need to be at least 1,000 users, so some audiences will take time to build.
You can create a Custom Audience using:
- Website Traffic
- Customer File
- App Activity
- Lead Generation
If you want to learn more about each type of custom audience in more detail, you can find the information at TikTok Business Center.
We’ll show you how to create each of these custom audiences and share tips, warnings, ideas, and other pertinent information as we go.
Let’s start with Website Traffic.
1. How To Create Website Traffic Audience
- Go to the Audience section under Assets.
- Click on Create Audience, choose Custom Audience, and select Website Traffic.
- Under Include, select the type of event and time period (we provide various lookback windows) and pixel name/ID.
- Click the Add more rules icon and choose Broaden Audience or Narrow Audience.
Broaden Audience allows you to create an audience with one event type or another event type.
Whereas, Narrow Audience allows you to create an audience with one event type and another event type
For example, if an advertiser wants to create an audience for page views and add to cart, they would choose Narrow Audience.
- Click Exclude People then enter event type and time period, if you want to exclude certain users from being added to your list.
You can skip this step if you want to include everyone.
For example, we will select users who “View Content” in the past 30 days and exclude those who “Purchase” in the past 30 days.
- Toggle Auto-Refresh. The default status of the auto-refresh toggle is enabled for custom audiences with this option
- Name your audience.
- Click Confirm to create the audience.
This type of audience is ideal if you sell products and want to retarget users by what they looked at on your website.
You’ll also need to set this up if you want to recover abandoned carts and upsell other products.
Strategy for Building a Website Audience
In order to build a website audience, you need to get traffic to your website.
So starting with broad traffic or click campaign is usually the best way to build this type of audience.
Of course, making sure you’ve set up all the events that matter to your business will be one of the most important things you do during setup.
In order to set up these events for use in your ads, you’ll need to install the TikTok Pixel.
Here is a list of the events that you can optimize for.
Next, we’ll look at using a customer list to create an audience.
But first, be sure to check out our new social media ads training course if you want to master social media advertising like TikTok ads.
2. How to Create Custom Audience from a Customer File
- Go to Assets > Audience
- Click on Create Audience, choose Custom Audience, and select Customer File
- Choose your File Type
- Upload File. File Preview: provides you with a sample of the content uploaded.
This type of audience is ideal if you’ve already got a customer list built up, either from your CRM or your email marketing platform like Mailchimp.
3. Using an Engagement Audience
You’ll set up your engagement audience using the same steps we followed to create a website traffic audience…
…except you’ll choose Engagement, and select your windows and types of engagement then.
Engagement audiences are built off of TikTok users’ engagement with previous ads you’ve run, and your organic posts.
Your engagement can include any of the events TikTok listed here.
Types of Engagement Retargeting Ads You Can Run
- Share more info with users who watch a video ad about your product or service.
- Invite users to sign up for your emails (by clicking through to your website).
- Show ads to users who watch specific lengths of your video (25%, 50%, 75%, or 100%).
Strategy for Building an Engagement Audience
It’s a good idea to run an engaging TikTok ad to a general cold audience.
This should showcase your business generally, or one of your best-selling products, or your new release.
Something that will appear to a broader audience.
Here’s how a full tutorial on how to design TikTok ads to make your ads more engaging.
Run your ad to the cold targeting and use engagement for a follow-up ad that vies a closer look or provides more detail.
Let’s look at using spp activity to build a custom audience next.
4. Using an App Activity Audience
If you have an app, you’ll need to take the time to set up your app pixel and events so that you can use app activity to run relevant ads for your audience.
Here are the available events you can set up for your app.
Types of App Activity Retargeting Ads You Can Run
- Users who downloaded but haven’t opened
Entice them with what’s inside or how the app will improve their lives.
- Users who haven’t logged in for a while
Create an ad highlighting a new feature, an improvement, a special event, or some other reason to get involved again.
- Users who have made a purchase
Offer a coupon, discount, or other incentives to users who make another purchase.
- Seasonal/Holiday coupons
As relevant seasonal events and holidays come up, run ads to your users to gift the app, upgrade, get a pack for a discount, etc.
- Offer a free trial, extra tokens or time, etc.
5. Using a Lead Generation Audience
Lead generation is a Custom Audience option that allows you to create an audience from users who have engaged with your lead ads.
For example, you can retarget users who viewed the form page of your lead ads without submitting it in order to improve campaign efficiency.
Two Options for Engagement
- Form View
Show ads to this group encouraging them to complete the form.
- Form Submission
Show ads to the group to visit your website to learn more, sign up for emails, etc. to keep them engaged until you can contact them.
So there goes our TikTok retargeting tips! Retargeting on TikTok is no different than retargeting on other platforms like Facebook, Instagram, or Google.
You’re just showing ads to people who already know who you are somehow.
When you start advertising, your goal is to find a broad, cold audience and filter them from there.
Retargeting ads can help you filter down to your ideal customers.
The most important thing you can do is understand your customer needs at every step of their journey.
That’s what you need to make the best ads. And of course, use these TikTok retargeting tips we just shared with you!
We also made a post that lists down the top TikTok ad mistakes you need to avoid, so be sure to read that.
If you need more help with your TikTok ad campaigns, then get our social media advertising services today.
Contact us now to get started!